- Introduction
Welcome to Calathe Coffee. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these Terms and Conditions. Please read them carefully.
1. Delivery Policy
- 1.1. Delivery Area
- We deliver within the specified areas only. Please refer to our delivery zones for more information.
- Orders outside the delivery area may be subject to additional charges or cancellations.
- 1.2. Delivery Timeframe
- Standard delivery times are between 9 AM and 7 PM, Monday to Saturday.
- Orders placed before 2 PM will be processed on the same day. Orders placed after 2 PM will be processed the next business day.
- Delivery may take 1-3 business days depending on your location and the courier service.
- 1.3. Delivery Charges
- Delivery charges are calculated at checkout based on your location and the total order amount.
- Free delivery may be available for orders exceeding a specified amount.
- 1.4. Delivery Confirmation
- A confirmation email with tracking details will be sent once your order has been dispatched.
- Please ensure someone is available to receive the order at the delivery address.
2. Shipping Process Estimation
- 2.1. Order Processing
- Once an order is placed, it takes approximately 1 business day for processing.
- 2.2. Shipping Duration
- Local deliveries within Jabodetabek typically take 1-2 business days.
- For other areas, delivery can take 2-3 business days.
- 2.3. Delays
- Please note that unforeseen circumstances such as weather conditions, public holidays, or peak seasons may cause delays.
3. Order Confirmation and Invoice
- 3.1. Order Confirmation
- After placing an order, you will receive an email confirmation with the details of your order.
- 3.2. Invoice
- An invoice will be sent to your email once the payment is confirmed.
- 3.3. Transaction Proof
- Please keep the order confirmation and invoice as proof of your transaction for any future reference or inquiries.
4. Refund Policy
- 4.1. Eligibility
- Refunds are available for defective or damaged products only.
- To be eligible for a refund, you must report the issue within 7 days of receiving the product.
- 4.2. Process
- Contact our customer service with your order number and details of the issue.
- Once the return is approved, you will receive instructions on how to return the product.
- 4.3. Refund Issuance
- Refunds will be processed within 14 days of receiving the returned product.
- Refunds will be issued to the original method of payment.
- 4.4. Non-Refundable Items
- Sale items are not eligible for refunds.
5. Customer Data Privacy Policy
- 5.1. Data Collection
- We collect personal information such as name, address, email, and phone number for order processing and delivery purposes.
- Payment information is collected securely through our payment gateway and is not stored on our servers.
- 5.2. Use of Information
- Personal information is used solely for processing orders, delivery, and customer service.
- We do not share your personal information with third parties except for delivery and payment processing purposes.
- 5.3. Data Protection
- We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure.
- Our website uses SSL encryption to ensure secure data transmission.
- 5.4. Customer Rights
- You have the right to access, correct, or delete your personal information.
- To exercise these rights, please contact our customer service team.
- 5.5. Changes to Policy
- We reserve the right to update this policy at any time. Changes will be posted on our website with the effective date.\
By placing an order with Calathe Coffee, you agree to the terms and conditions outlined above. If you have any questions, please contact our customer service team.
Frequently Asked Questions (FAQ)
- Q: How do I place an order?
- A: You can place an order through our website by adding items to your cart and proceeding to checkout.
- Q: Can I change my order after placing it?
- A: Changes to your order can be made within 1 hour of placing the order. Please contact our customer service team as soon as possible.
- Q: What should I do if I receive a damaged product?
- A: If you receive a damaged product, please contact our customer service team within 7 days of receiving the order. We will guide you through the refund or replacement process.
- Q: How can I track my order?
- A: Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your order on the courier’s website.
- Q: Is my personal information secure?
- A: Yes, we use SSL encryption and other security measures to protect your personal information. We do not share your information with third parties except for order processing and delivery.